What to include
- Precise timestamps + timezone
- Companion IDs or display names
- Your device + browser
- Exact error messages / screenshots
Incident Desk
Something broken? Tell us.
We treat every issue like a postmortem. The more detail you share, the faster we can fix it.
Responses within 5 business days.
24/7 monitoring for P1 incidents.
How we respond
- P1/P2 alerts page engineering on-call
- Billing issues get manual ledger review
- You’ll receive a tracking ID in email
Need safety help?
If someone is in danger, go to the Safety Center or contact law enforcement immediately.
Submit an incident
This form emails support@monolithinteractive.net. Use English if possible so the on-call can respond quickly.