Billing FAQ
Billing, renewals, and cancellations
Quick answers for payments, receipts, and plan changes. Need help? We are one message away.
What plans do you offer? +
Free, Chat Plus, Talk Starter, and Talk Pro. Pricing shown in your account and checkout is the source of truth.
When does my subscription start and renew? +
Access starts as soon as payment succeeds. Renewals happen every 30 days unless you cancel. The renewal date is shown on your Account page.
How do I cancel? +
From Account → Cancel subscription. You will keep access through the current period. You can also contact support if you need immediate cancellation help.
What happens after cancellation? +
Your plan downgrades to Free at the end of the paid period. You can re-upgrade anytime.
Do you offer refunds? +
Generally no, but if you hit billing or access issues, contact Support and we will review.
What payment methods are accepted? +
Credit/debit cards via NMI. If a card fails, try another card or contact your bank to clear the attempt.
How do I get a receipt? +
Payment receipts are sent to the address provided at checkout. For another copy, contact Support with your transaction details.
A payment failed—what should I do? +
Retry the payment from the upgrade link. If it still fails, try another card or reach Support and include the last 4 digits and timestamp.
Will my conversations stay after I cancel? +
No. If you cancel, your chat history and companion memories are removed and cannot be restored; access to Chat/Talk/Video features depends on your plan.
Still need help?
Contact Support and include any transaction IDs, timestamps, or last 4 digits so we can assist faster.